Introduction
Flow ("we", "our", or "us") is a CRM platform for global student recruitment agencies. This Privacy Policy explains how we collect, use, and protect your information when you use our service.
The basics: We collect only what's needed to provide our service. We don't sell your data. We keep your information secure and give you control over your account.
Information We Collect
We collect information in several ways:
Account Information:
- Name, email address, and phone number
- Company/agency name and business details
- Account credentials (encrypted password)
Student & Client Data:
- Information you add about students, applicants, and contacts
- Documents and files you upload
- Communication records and notes
Usage Information:
- How you interact with our platform
- Device and browser type
- Login history and IP addresses
How We Use Your Information
We use the information to:
- Provide, maintain, and improve our service
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Detect and prevent fraud and abuse
Data Security
We take reasonable measures to protect your data:
- Encryption of data in transit and at rest
- Secure servers and database infrastructure
- Regular security assessments
- Access controls and authentication requirements
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We keep your information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data. Some information may be retained for:
- Legal compliance and dispute resolution
- Financial record-keeping requirements
- Legitimate business purposes
Your Rights
You can:
- Access and update your account information
- Export your data from the platform
- Delete your account (subject to legal requirements)
- Contact us about your data at any time
Information Sharing
We do not sell your personal information. We may share information with:
- Service providers who assist in our operations
- Partner institutions when you submit applications through our platform
- Legal authorities when required by law
Cookies
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Understand how you use our service
You can control cookies through your browser settings.
Children's Privacy
Our service is not intended for children under 18. We do not knowingly collect information from children. Student data is added and managed by registered agency users.
Changes to This Policy
We may update this policy from time to time. We'll notify you of significant changes via email or through our platform. Continued use of our service after changes constitutes acceptance.
Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
- Email: [email protected]
- Through your account settings